Privacy Policy

 

Welcome to Ackaline ("we", "us", or "our"). Your privacy matters to us. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use the Ackaline mobile application and website (collectively, the "Service").

We know you care about how your personal information is used and shared, and we take your privacy seriously.

Please read the following to learn more about our Privacy Policy. By using or accessing our services, including this site, in any manner, you acknowledge that you accept the practices and policies outlined in this Privacy Policy, and you hereby consent that we will collect, use, and share your information in the following ways.

WHAT DO WE DO WITH YOUR INFORMATION?

This Data Protection Notice (“Notice”) sets out the basis which we may collect, use, disclose or otherwise process personal data of our customers in accordance with the Personal Data Protection Act (“PDPA”).

This Notice applies to personal data in our possession or under our control, including personal data in the possession of organizations which we have engaged to collect, use, disclose or process personal data for our purposes.

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.

When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

Email marketing: with your permission, we may send you emails about our store, new products and other updates.

CONSENT

How do you get my consent?

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

How do I withdraw my consent?

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at any time, by contacting us at contact page

DISCLOSURE

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

ACCURACY OF PERSONAL DATA

We will make a reasonable effort to ensure that personal data collected by us or on our behalf is accurate and complete.

SECURITY AND PROTECTION OF PERSONAL DATA

The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.

RETENTION OF PERSONAL DATA

We may retain your personal data for as long as it is necessary to fulfill the purpose for which it was collected, or as required or permitted by applicable laws. We will cease to retain your personal data, or remove the means by which the data can be associated with you, as soon as it is reasonable to assume that such retention no longer serves the purpose for which the personal data was collected, and is no longer necessary for legal or business purposes.

TRANSFER OF PERSONAL DATA OUTSIDE OF SINGAPORE

We will ensure that any transfers of personal data to a territory outside of Singapore will be in accordance with the PDPA so as to ensure a standard of protection to personal data so transferred that is comparable to the protection under the PDPA.

We may disclose personal data to our global offices, where it is necessary (i) to meet the purpose for which you have submitted the information; or (ii) to enable you to be provided with information at a later date which may be of relevance and interest to you based on the nature and purpose of your voluntary requests. We may also transfer all data in our possession to a successor-in-interest to our business or assets.

THIRD-PARTY SERVICES

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies with respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

Links:
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

COOKIES

Here is a list of cookies that we use. We’ve listed them here so you that you can choose if you want to opt-out of cookies or not.

_session_id, unique token, sessional, Allows we to store information about your session (referrer, landing page, etc).

_selless_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits

_selless_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.

cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.

_secure_session_id, unique token, sessional

storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.

AGE OF CONSENT

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

QUESTIONS AND CONTACT INFORMATION

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at contact page

App Information

1. Information We Collect

Information You Provide:

  • Account information (name, email address)
  • Health goals and preferences you set during onboarding
  • Progress data, ritual completions, and journal entries you create
  • Payment information processed securely through Stripe
  • Community posts and messages you send within the app

Information Collected Automatically:

  • Device information (device type, operating system, unique device identifiers)
  • Log data (access times, pages viewed, app crashes)
  • Usage data (features used, interactions within the app)
  • IP address and approximate location (country/region level only)

2. How We Use Your Information

We use your information to:

  • Provide, operate, and maintain the Service
  • Personalize your healing experience and recommendations
  • Process subscription payments and manage your account
  • Send important account, security, and product updates
  • Improve our content, features, and user experience
  • Respond to your support requests and communications
  • Detect, prevent, and address technical issues or fraud
  • Comply with legal obligations

3. Data Sharing & Disclosure

We do not sell your personal data. We may share your information only in the following circumstances:

  • Service Providers: With trusted third parties who assist in operating our Service (e.g., payment processors, hosting providers)
  • Legal Requirements: When required by law, court order, or governmental authority
  • Safety: To protect the rights, safety, and property of Ackaline, our users, or the public
  • Business Transfers: In connection with a merger, acquisition, or sale of assets

4. Data Storage, Security & Retention

Your data is stored securely using industry-standard encryption (TLS/SSL in transit, AES-256 at rest). We implement appropriate technical and organizational measures to protect your data against unauthorized access, alteration, or destruction.

We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. You may request deletion of your data at any time.

Certain data (such as daily progress and preferences) is stored locally on your device and can be cleared at any time from your profile settings.

5. Third-Party Services

We use trusted third-party services to operate Ackaline:

  • Stripe — for secure payment processing ()

These services have their own privacy policies governing their use of your data.

6. Your Rights & Choices

Depending on your location, you may have the following rights:

  • Access: Request a copy of your personal data
  • Correction: Request correction of inaccurate data
  • Deletion: Request deletion of your account and personal data
  • Portability: Request your data in a portable format
  • Opt-out: Unsubscribe from marketing communications
  • Withdraw Consent: Where processing is based on consent, withdraw it at any time

To exercise these rights, contact us at . We will respond within 30 days.

7. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data in compliance with applicable laws.

8. Children's Privacy

Ackaline is not intended for children under the age of 13 (or 16 in certain jurisdictions). We do not knowingly collect personal information from children. If you believe we have collected data from a child, please contact us immediately and we will delete it.

9. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, request deletion, and opt-out of the sale of personal information. We do not sell personal information.

10. European Privacy Rights (GDPR)

If you are in the European Economic Area (EEA), UK, or Switzerland, you have rights under the General Data Protection Regulation (GDPR), including the right to access, rectify, erase, restrict processing, data portability, and object to processing. Our legal bases for processing include consent, contract performance, and legitimate interests.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes via email or in-app notice at least 30 days before changes take effect. Continued use of the Service after changes constitutes acceptance.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy, please contact us: info@ackaline.com